AquaVista Sanitary Privacy Policy
At AquaVista Sanitary, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your information when you visit our site, utilise our services for custom design, or purchase our products. We fully comply with applicable privacy laws and regulations.
Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our site, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the site, the choices you make, and the products and features you use. The types of personal information we may collect include:
- Personal Identifiers: Name, postal address, email address, phone number, and similar contact data.
- Payment Information: Data necessary to process your payment if you make purchases, such as credit card numbers and security codes. This information is processed by secure third-party payment processors, and we do not store sensitive payment details on our servers.
- Order and Transaction Information: Details regarding products purchased, services acquired, and order history.
- Custom Design Information: If you request custom design services, we may collect details about your project specifications, measurements, preferences, and potentially photographic or schematic representations of your space.
- Communications: Records of your correspondence with us, including inquiries, feedback, and customer service requests.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our site, products, and services, including browsing patterns, pages viewed, and links clicked.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: Fulfilling orders, processing payments, delivering products, and managing your account.
- For Custom Design Services: To understand your requirements and deliver tailored design solutions for residential and commercial projects.
- To Communicate With You: Responding to your inquiries, providing customer support, sending updates about your orders, and informing you about new products or services that may be of interest (where you have opted in).
- For Marketing and Promotional Purposes: Sending you information about our products, services, offers, and events that we believe may be relevant to you, in accordance with your preferences.
- To Improve Our Site and Services: Analyzing usage trends, conducting research, and enhancing the functionality and user experience of our online platform.
- For Security and Fraud Prevention: Protecting our site, products, and services against unauthorized access, use, or disclosure.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.
Disclosure of Your Information
We may share your information with third parties in the following situations:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and marketing assistance. These service providers will only have access to personal information as needed to perform their functions and are contractually obligated to protect your information.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Protection of Rights: To protect the rights, property, or safety of AquaVista Sanitary, our customers, or others.
- With Your Consent: We may share your information with your explicit consent for any other purpose not described above.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Security of Your Information
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our online platform is at your own risk. You should only access the services within a secure environment.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at:
AquaVista Sanitary
2847 O'Connell Street, Building 3
Sydney, New South Wales, 2000
Australia